A disposition is the outcome code written against a call: transferred, not interested, answering machine, do not call, disqualified, callback. Dispositions are what every downstream report is built from, and they decide what the dialer does with the number next, whether it is called again, recycled later or suppressed for good.
A floor with careless dispositions has reports that look fine and lists that slowly fill up with numbers that should never be dialed again.
Dispositions on a live call
A caller in Pennsylvania tells the fronter they already have a plan and are not interested. The fronter ends the call and picks NI, not interested. The next caller says "take me off your list." That is DNC, not NI, and the difference matters: NI numbers may be recycled later, DNC numbers must never be called again.
On ViciDial the built-in statuses include codes such as SALE, NI, DNC, A for answering machine, NA for no answer, B for busy and CALLBK for callback, and campaigns add their own custom statuses on top. Convoso and other dialers use their own lists, but the idea is the same.
How dispositions drive reports and lists
Transfer rate, contact rate, AMD accuracy, DNC volume and agent performance all come from disposition counts. List recycling rules also run on them: a campaign might redial NA numbers after a few hours, recycle NI after some weeks, and never touch DNC. A wrong disposition therefore changes both what the manager sees and who gets called tomorrow.
Common mistakes
Too many codes. Agents pick whatever is first in the list. Keep the set short and clear.
Using NI for everything negative, which hides DNC requests and disqualifications inside one bucket.
No disposition audit. Sample calls per agent and check the code against the recording every week.
Dispositions from bots
A voice bot should write a disposition on every call it handles, transferred or not, using the same codes the human agents use. That keeps reports comparable and lets list recycling work the same way for both. Check bot dispositions against recordings during the first days of a campaign, the same way you would check a new agent.