A call center script is the exact wording a fronter or verifier follows on every call: the opening, the required disclosure, the qualifying questions and the transfer. Below are sample scripts for the campaigns call centers run most, each one ready to adapt or to run on a B3 Voice bot. Every call center script here is in English, written for US campaigns.
- Medicare campaign
Medicare script
A sample Medicare script for call centers: the fronter opener, disclaimer placeholder, qualifying questions, rebuttals, transfer handoff and verifier steps.
Read the script - ACA campaign
ACA script
A sample ACA script for call centers: the fronter opener, consent placeholder, screening questions, rebuttals, the transfer handoff and verifier steps.
Read the script - Final Expense campaign
Final Expense script
A sample final expense script for call centers: the fronter opener, age and health questions in order, rebuttals, the transfer handoff and verifier steps.
Read the script - MVA campaign
MVA script
A sample MVA (motor vehicle accident) call center script: opening, accident date, fault, injury and treatment, existing representation and transfer to intake.
Read the script - Solar campaign
Solar script
A sample solar call center script: opening, homeowner check, roof, monthly electric bill and utility, then a transfer or appointment with the installer.
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